Kakao Corp (hereinafter “Kakao”) uses and provides the user’s personal information based on the user’s consent, and actively guarantees the user’s right(the right to control one’s own personal information).
Kakao complies with applicable laws, personal information protection regulations and guidelines of the Republic of Korea, which must be obeyed by information communication service providers.
2. Collection of Personal InformationKakao collects the minimum personal information to provide the Services.
The following minimum personal information is collected when the user signs up for the service or while the user uses the Services, through the home page, individual applications and programs, and etc.[KakaoTalk] Required
Phone number, contact information stored in the device’s Contacts (third party phone numbers, names), user name (nickname), profile picture,
IMEI (to be converted so that the unique information of the user’s device cannot be identified)
Email, password, name (nickname), profile picture, Kakao Service Friend List, KakaoTalk phone number (for KakaoTalk users)Optional
Date of birth, gender[Customer Service] Required
Phone number, Kakao Account (email)
Some services may collect personal information additional to those collected commonly by Kakao Account upon the user‘s consent in order to provide specialized services.
- What is required information?: Information required to provide the fundamental features of the concerned service.
- What is optional information?: Additional information which needs to be collected to provide more specialized services. (Users still can use the Services without agreeing to provide additional information.)
When collecting personal information, Kakao informs the fact to the user in advance and asks for an agreement. Personal information is collected using the following method:
- The user agrees to the collection of personal information and enters relevant information when signing up for a service or while the user uses the Services.
- Personal information is provided through affiliated services or groups.
- Personal information is provided via the home page, email, fax, phone, etc. during customer service calls.
- The user participates in online and/or offline events.
Device information (OS, screen size, device ID), IP address, cookies, date of visit, improper usage record and service usage record may be automatically created and collected while the user uses the PC web or mobile web & apps.Kakao receives the following personal information from third parties through partnership agreements or affiliation with other services.
Kakao receives Melon IDs, voucher information (including expiration date) and playlists from Kakao M Corp. to provide the online music streaming service, and play history (song information, playtime) and playlists to suggest customized contents to the user.
In addition, Kakao receives the result of user verification collected while users sign up for Kakao Pay (date of birth, CI) for the purpose of user identification with Kakao Services.
3. Use of Personal InformationPersonal information is used to manage membership, to provide and improve Services and to develop new service.
Personal information is collected to the minimum extent required to provide Services when the user signs up for the service or while the user uses the Services, through the homepage, individual applications and programs, and etc
- Member identification, confirmation of the user’s will to sign up, user and age verification, prevention of improper usage
- Confirmation of consent of a legal representative in case of collecting personal information of children under 14 years of age, verification of identity of the legal representative thereafter
- Message transmission between friends, friend registration and suggestion
- Notification of activities to friends, user search & sign-up
- Analysis and service provision based on demographic characteristics
- New service development, provision of various services, inquiry and complaint handling, delivery of notifications
- Sending contents, etc. to the users of paid services, or shipping / payment
- Prevention and sanction of any act that interrupts normal service operation of the service
- Confirmation of participation in events; marketing and advertising purposes
- Voice-command recognition and customized service
- Statistics based on service usage record, frequency of visit and service use; development of service environment to protect privacy; development of customized services; service improvement.
4. Provision of Personal InformationKakao does not provide personal information to any third party without your consent or unless demanded by applicable laws. Kakao entrusts the following personal information to a third party to connect Kakao Services to third-party services.
Kakao does not disclose a user's personal information to third parties without the user's prior consent.
However, personal information may be provided to third parties upon the user's consent within the extent necessary for the user to use the services of Kakao's partner companies.
Click here to check the status of the provision of personal information for individual services.
Kakao provides personal information to third parties in the course of entrusting some parts of the affairs required for service provision. Kakao also supervises and monitors the entrusted parties to prevent any violation of applicable laws.See entrusted parties
Some personal information is transferred overseas to perform the following affairs.See entrusted parties
5. Destruction of Personal InformationThe user's personal information is to be destroyed immediately once the purpose of the collection and use of personal information is fulfilled. The procedure and method of destruction is as follows:
Personal information stored in electronic file formats is to be deleted using technical means which make the information unrecoverable. Personal information printed on paper records, printed matters and documents is to be destroyed through shredding or incineration.
However, the following personal information is destroyed after being kept for a certain period in accordance with internal policies.
1) The following information is destroyed after being kept for one year from the date of the user’s unregistration from the service.
-. Kakao Account and the email address to which a unregistration notification email was sent to send notifications and handle customer service inquiries after unregistratio
- Improper usage records
2) The following information is destroyed after being kept for three year from the date of the end date of project fundraising.
(If the project is not selected, it will be destroyed after being kept for 90 days from the date of result announcement.)
-. KakaoTogether: Documents submitted during applicant selection
Furthermore, Kakao separately stores or deletes the personal information of its members who have not used the Services for one year or longer in accordance with the expiration system of personal information. The stored information will be destroyed after being kept for four years.
Other personal information which are required to be retained by law and their respective provisions are as follows:
6. OthersKakao is committed to protecting the user’s rights.
The user may view and edit his or her personal information at any time (through a legal representative for users aged 14 or under), and may at any time withdraw his or her agreement on personal information provision or unregister from the service. Users may unregister from the service or withdraw his or on personal information provision by clicking the Unregister button in the Services, or contact the Customer Service via in writing, or through phone or email. If a user requests the revision of personal information, the user's information is not to be used or provided until the revision is completed.See the Usage of Personal Information (login required)
In addition, Kakao also provides a page containing information on the user’s right protection in accordance with the Privacy Guidelines for Online Customized Ads.Introduction of online customized ads and how to reject them Sometimes cookies are used to provide PC-based services.
Cookies are used to support a faster and more convenient use of websites and to provide customized services.What is a Cookie?
A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a User's computer hard disk while the user is browsing that website.Purpose of use of cookie
Cookie does not collect personally identifiable information automatically or actively, and a user has an option for setting a cookie. Hence, a user may allow all cookies by setting the option on the web browser; whenever a cookie is stored, the confirmation thereof shall be completed; or, otherwise, a user may reject the storage of all cookies. Provided, however, when a user rejects the storage of a cookie, then the user may have some difficulties in using a service.Allow or Don't Allow Cookies
- 1) Internet Explorer
Select "Tool" menu at the top of the browser. > "Internet Options" > "Personal Data" Tab > Settings
- 2) Chrome
Select "Settings" menu at the top right side of the browser. > "Show advanced settings" > In the "Privacy" section, click "Content settings". > Cookies
The following may apply when Kakao provides services to users in EU countries.[Purpose and Basis of Personal Information Processing]
Kakao uses personal information collected from users only for purposes specified in "3. Use of Personal Information", informs users prior to any use thereof and asks for agreement.
In addition, Kakao may process personal information in accordance with applicable laws including GDPR in any of the following cases:
- When agreed by the data subject
- For signing and fulfilling a contract with the data subject
- For legal compliance
- When personal information processing is necessary for the material benefit of the data subject
- For the pursuit of legitimate interests of the company (except for cases where the benefits, rights or freedom of the data subject is more important than that of the company.)
As described in "Kakao protects your personal information", Kakao is committed to protecting your privacy.
In accordance with applicable laws including GDPR, a user may request that his or her personal information be transferred to another manager, and refuse the processing of his or her information. In addition, a user has a right to file a complaint with data privacy protection authorities.
Kakao may also use personal information for marketing purposes such as event promotion or advertisements, for which Kakao obtains a prior agreement. A user may withdraw the agreement at any time if he or she does not want it.
A user may contact the Customer Service of any request related to the above via paper, phone or email. The request will be handled in a proper and timely manner. When a user requests for the correction of personal information, the concerned information will not be displayed until correction is completed.
For any inquiries, complaints, feedback or other matters related to personal information protection which arise while you use the Services, please contact the Privacy Protection Officer or the responsible department. Kakao will do its best to listen to you and promptly answer any questions you may have.Privacy Protection Officer and Responsible Department
- Privacy Protection Officer: Sung Kang
- Department: Privacy Protection Part
- Contact: Customer Service[1577-3754]
Please make inquiries to the following organizations if you need to report or consult in regards to the violation of personal information.
- (Toll free)118
- (Toll free)1301
- (Toll free)182
However, any major change in user rights, including personal information items to be collected and the purpose of collecting thereof, will be notified at least 30 days in advance
- Announcement Date: July 25, 2018
- Effective Date: August 1, 2018