See personal information items to be additionally collected for customer service

고객상담을 위해 추가 수집하는 개인정보 항목 자세히 보기 표
Service Additionally Collected Personal Information
Customer Service
<Questions / Report>
  • - Customer Service Call Center: Caller’s phone number
  • - Web Customer Service: Email, mobile phone number
<Report of defamation, personal information infringement and copyright infringement>
  • - Request to stop posting: Applicant info (name, DOB, phone number, email or fax, nickname, a copy of a photo ID with personal information masked)
  • - (Report by proxy) Power of attorney: Principal & agent information (name, DOB, phone number, a copy of a photo ID with personal information masked)
<Request for explanation regarding defamation / personal information infringement>
  • - Request to recover a post: Name, DOB, phone or fax, email, nickname
<Request for explanation regarding copyright infringement>
  • - Request to resume copying and transmission: Principal & agent info (name, DOB, phone number, email, a copy of a photo ID with personal information masked)
<Request to block access to a user’s posts>
  • - (Post writer) Request to block access to a user’s posts: Requester info (name, phone number, email or fax, a copy of a photo ID with personal information masked, personal information included in supporting documents to prove that the posts have been written by the requester.
  • - (Agent) Access blocking agent appointment letter: Requester info (name, phone number, email or fax, a copy of a photo ID with personal information masked), agent info (name, phone number, email or fax, relation to the requestor, a copy of a photo ID with personal information masked, supporting documents (Family Relation Certificate, Death Certificate, etc))
<Evidential documents for Inquiry / Reporting>
  • - To prove the relationship: evidential documents processed with masking (Family Relation Certificate, Death Certificate, etc.)
  • - To confirm and/or modify Business/Group Member information: evidential documents processed with masking (Proof of Employment), Individual (Business License), Individual Business (Fact Confirmation Certificate for Business Shutout), Corporation (Authentication Certificate)
  • - To confirm or modify Identity information: evidential documents processed with masking (copy of identification card, documentary evidence by telecommunications service provider, Authentication Certificate, Fact Confirmation Certificate for Signature)
  • - To modify resident registration number or real name information: evidential documents processed with masking (Abridged copy of individual register, cervicitis in general, Fact Confirmation Certificate for acquirement/renunciation of nationality, etc.)
  • - To confirm age of minors: evidential documents processed with masking (Student ID, Certified copy of resident registration, health insurance, etc.)
  • - To delegate the rights: letter of delegation

※ When you make an inquiry to the Customer Service, the above information may be collected. Additional personal information including your mobile phone number may be