See personal information items to be additionally collected for customer service

<Questions / Report>

• - Customer Service Call Center: Caller’s phone number
• - Web Customer Service: Email, mobile phone number

※ The email address that was entered when an inquiry was submitted through KakaoTalk's "Contact Us" will be collected.
<Report of defamation, personal information infringement and copyright infringement>

• - Request to stop posting: Applicant info (name, DOB, phone number, email or fax, nickname, a copy of a photo ID with personal information masked)
• - (Report by proxy) Power of attorney: Principal & agent information (name, DOB, phone number, a copy of a photo ID with personal information masked)

<Request for explanation regarding defamation / personal information infringement>

• - Request to recover a post: Name, DOB, phone or fax, email, nickname

<Request for explanation regarding copyright infringement>

• - Request to resume copying and transmission: Principal & agent info (name, DOB, phone number, email, a copy of a photo ID with personal information masked)

<Request to block access to a user’s posts>

• - (Post writer) Request to block access to a user’s posts: Requester info (name, phone number, email or fax, a copy of a photo ID with personal information masked, personal information included in supporting documents to prove that the posts have been written by the requester.
• - (Agent) Access blocking agent appointment letter: Requester info (name, phone number, email or fax, a copy of a photo ID with personal information masked), agent info (name, phone number, email or fax, relation to the requestor, a copy of a photo ID with personal information masked, supporting documents (Family Relation Certificate, Death Certificate, etc))

<To process inquiries>
*General inquiries
[Required] Daum ID, email, mobile phone user verification (name, date of birth, mobile phone number, duplication information (DI)), i-PIN verification (name, date of birth, duplication information (DI))

*Advertisement inquiries
[Required] Name, email, contact information
[Optional] Daum ID

<To submit reports>
*Report harmful information
[Required] Email address

*Report defamation
[Required] Name, contact information, email, name of the defamed individual
[Optional] ID (if the report is submitted without logging in)

*Report copyright infringements
[Required] Name, contact information, email
[Optional] ID (if the report is submitted without logging in)

<To request restoration>
[Required] Name, contact information, email
[Optional] ID (if the report is submitted without logging in)

<To request proof of title>
[Required] Name, date of birth, email address, contact information

<Email Inquiries>
*Regular email inquiries
[Required] Email address of the sender, email address of the sendee
[Optional] Information included in the screenshots, information included in the original

*Premium email inquiries
[Optional] ID used to make the purchase, information included in the screenshots

*External email inquiries
[Required] Additional external email address
[Optional] Information included in the screenshots

*Smart Work inquiries
[Required] Domain, Daum ID to be changed, Smart Work address