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Am I only allowed to enter mobile phone number to use KakaoTalk? 

In order to prevent spams, we do not allow virtual numbers, internet phone numbers, etc.


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What is KakaoTalk?

KakaoTalk is a downloadable software application for mobile devices that allows its users to send and receive messages including photos, videos, voice messages, URL links, and contact information, both on a one-to-one basis and in groups, all for free.  To use the application, you only need to enter your phone number without registering or logging-in.


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What is a KakaoTalk Kakao account?

Kakao account is a way to identify you from others by using email address as an ID. You can bring your previous data in case of device or mobile number change. To connect to Kakao account, go to “Settings”.



The data you can bring via Kakao account:

Friends list, Recommendation list, Blocked list, KakaoTalk ID, Profile image, and Status message
(Your friends can see your name as they saved if you do not know their phone numbers.)

 

* caution : Kakao account is used in only one mobile number.

 

- You cannot use two different phone numbers with one email account simultaneously. If you connect to same Kakao account with different phone number, the previous KakaoTalk service will be deleted.

- If you change your phone number and then connect to same Kakao account through the new verification process, the previous KakaoTalk service will be deleted.


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What is KakaoTalk's free call feature?

KakaoTalk's free call feature is a mVoIP feature that enables users to call each other once the connection has been established in the chatroom. (Call quality will be better when used in WiFi. When used in 3G network, you might incur operator data charges or internet access fees. KakaoTalk does not require any additional “in application” purchase.) 


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How do I use the free call feature on KakaoTalk?

Tab on "Free Call" button on the mini profile of the friend you wish to call, or tab on "Request Free Call" button after tapping on the "+" button in a 1:1 chat room. 


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What is KakaoTalk Plus Friend?

Plus Friend is a special feature in KakaoTalk messenger that allows you to receive special contents and updates from your favorite artists by adding them as your Plus Friend.  


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How do I find other Plus Friends and add new Plus Friends?

 

New Plus Friends will be recommended to you on “Friends?” tab.

You are also able to view all Plus Friends as follows.

1. Tap “See All” on the “Friends?” tab.

2. Or go to KakaoTalk’s Settings>Manage Friends>Plus Friends List

 

To add a Plus Friend, tap “Add” button on the Plus Friend mini-profile or tap “Add friend” button on Plus Friend’s home.

 

*The updated Plus Friends list will be available on KakaoTalk ‘s Plus Friend webpage.

 


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It is hard to notice that I have an incoming call on KakaoTalk.

Our calling feature lets users to talk in chatrooms, so all requests come as push alerts. Before calling, try sending a message to the person you wish to call. 


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Call was suddenly disconnected on KakaoTalk.

KakaoTalk's calling freature can sometimes get disconnected if your network or your friend’s network is unstable. If you are moving or if the network that you are connected to is weak, the quality of the call may drop. We recommend to call in WiFi for the best performance.  


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What versions of OS and KakaoTalk are required to use the calling feature?

KakaoTalk's calling feature is available on 2.9.0 (iOS) and 2.8.0 (Android) or higher version of KakaoTalk. If you are running KakaoTalk on iPod Touch or other devices that do not have built-in microphone, we suggest you to use an earphone equipped with a microphone.  


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How do I use the voice filter?

Once your call has been connected, the voice filter buttons will appear on the top of the chat room. Choose between alien and monster voice and speak to deliver a filtered voice to your friend.  


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What is Group Call?

Group Call is a mVoIP-based service which allows 3 to 5 friends to engage in free-call in a group chat room.
Group Call can be used between users who use iOS KakaoTalk version 3.2.0 or Android KakaoTalk version 3.5.1 or above.
If your device does not have an imbedded microphone (ex. iPod Touch), then please use an earphone that has a microphone.

(More stable service is provided if you use WIFI connection. You may be charged with a data fee in a 3G or 4G environment.
Data fees may differ depending on the service provider. Please contact your service provider for further information.) 


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Group Call does not work.

Group Call may not be available in the following situations;
- If you use a KakaoTalk version that does not support Group Call (Android 3.5.1 or above, iPhone 3.2.0 or above)
- Group Call connection or quality of the connection may be poor if you or your chat partner's device or network status is in poor condition.


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What is a KakaoTalk ID?

A KakaoTalk ID is a way to identify you from others without revealing your phone number. You can add people to your friends list if you know their IDs without having to know their phone numbers.


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How do I change my status message?

Go to "Settings" and choose "My Profile" to change your status message.


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How do I find a friend using his/her ID?

In the Friends tab, press the icon located at the top right of the screen. Then press "Find Friends with IDs" to search for a friend using his/her KakaoTalk ID.


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How do I add a friend to or delete from "Favorites"?

KakaoTalk allows users to set close friends as "Favorites". To add a friend to your "Favorites", press the star icon in your friend's miniprofile. Similarily, to delete a friend from your "Favorites", press the star icon in your friend's miniprofile.

 

 

 

You can change the order of your "Favorites" by pressing "Edit."

 

 


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How can I recommend KakaoTalk to friends in my contacts?

In the "Settings" menu, click "Tell a Friend" to send a SMS message or email containing a download link to your friends. 


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I am planning on changing my phone number. How can I switch numbers with my previous account?

1. With your previous KakaoTalk service, go to “Settings” and “Delete KakaoTalk service”. Then go through the verification process with your new number.


If you delete our service, all data (friends, list, chat history, ID) associated with it will be deleted. To save your friends list go to “Manage Friends” under “Settings” and press “Export Friends List”. To save your chat history, press the button on the right of the top in a chat room and press “Export” to save the chat’s history.


* You can bring your previous data if you connect to email account in “Manage Friends” under “Settings”. (To save your chat history, press the button on the right of the top in a chat room and press “Export” to save the chat’s history.)


2. You should inform your KakaoTalk friends of your new number, so that they can save it in their own phones.


* If you do not delete your previous KakaoTalk service, it will stay up, and we cannot delete it for you.


- If you do not delete your previous service, the below may occur –


1) Your friends may still have your previous number in their friends list, and can mistakenly send messages to your previous number.
2) If someone else starts using your old number, your friends’ messages may mistakenly be sent to him/her.


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Is chatting still free when I am on "Roaming" mode abroad?

If you have Wi-Fi connection, chatting is free of charge. Otherwise, you will be charged according to your "Roaming" data service rate.


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I want to use KakaoTalk with an overseas phone number. How can I do this?

You can use KakaoTalk with overseas phone numbers.  Please check that the country code is correct, then enter your phone number (without entering the country code), and then go through the SMS verification process. If the default country code is not correct, choose the correct country and the respective code will appear at the top of the page.


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The push alert does not work.

1. Setting the alert: Go to the iPhone's basic applicaton "Settings" menu and check if "Alert" is set to "On".

 

 

After verifying that the "Alert" is "On", go to KakaoTalk's settings, situated in the same menu, to check if "Alert", "Alarm", and "Sound" are "On".

 

 

 

After changing all of the modes that were mentioned above, make sure you put the iPhone on "Airplane mode" for 30 seconds and then restart it.

 

 

Then, activate the KakaoTalk application to complete the process.

 

2. Alert does not appear even after setting: To use the alerts, the TCP port 5223 needs to be open to TCP traffic. If you are connected to Wi-Fi, check with the Wi-Fi administrator if your TCP port 5223 is firewalled.

Refer to  http://support.apple.com/kb/HT3576?viewlocale=en_US  for further reference. 

 

3. If your iPhone/iPod is "Unlocked" or in a "Jail-break" state: Even though there is no official support for this, try using "pushfix".


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The push alert is slow.

Even when the alert is set correctly, it may not work 100% of the time. Especially when the accessed network is changing (Wi-Fi to 3G or vice versa), push alerts can be lost or delivered late.  As iPod Touches work only with Wi-Fi, when they are on sleep-mode, push alerts will only arrive in 15 minute intervals.


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Initial loading became slower than it used to.

Loading can get slower if you have many unread chatting lists or messages.  It is best to first open all unread chatting lists and view unread messages, and then leave chatting lists that you have finished with. After doing so the loading will become considerably faster.


To leave a chat room, choose ""Chats"" from the lower tab menu and then press the ""Edit"" button on the upper left.   If you press the left red button a ""Leave "" button will appear on the right side of the chatting list. If you press ""Leave"", the chatting list will be deleted. 

 

 

As an alternative, when you draw a horizontal line across the chatting list  a ""Leave"" button will come up (this is the same action as deleting SMS messages).

 

 

 

Keep in mind that if you leave a chat room, chat history will be deleted as well. If you wish to keep any part of the conversation, do not delete the chatting list.


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Is it free to make calls while I am on KakaoTalk?

Phone calls are not free and will be charged according to your service plan with telecom operators you subscribe to.  KakaoTalk merely enables you to call without having to dial your friend's number.


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Can I use KakaoTalk on an iPad/iPod touch?

You can use Kakao Talk on an iPad/iPod Touch. Install the application and enter a phone number which you can receive the SMS verification code on. You can use the same KakaoTalk service on your iPad/iPod Touch once the SMS verification process is successfully completed.


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What is the number right next to the time a message was sent?

That is the number of your friends who have not yet read the message you sent. When all of your friends have checked the message, the number will disappear.


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What kind of multimedia can I send to my friends?

You can send pictures, videos, voice messages, URL links, and contact information from your iPhone address book. Voice messages have to be under 40 seconds, and videos have to be under 20 seconds(under 3MB). We are working to include maps and many other types of multimedia in later versions of KakaoTalk.


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How do I start group chat?

1. Go to the chatting menu and press the icon on the upper right hand corner.

 

You can start a group chat by choosing multiple friends from your friends list.

 

 

 

2. If you are already in a chat room, press the icon in the upper right hand corner, and select "invite". There, you can invite friends and start a group chat.

 

 

 

 


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How do I add a person to my friends list while chatting?

Click the person's profile picture and his/her mini-profile will appear.

 

 

 

By pressing the "Add" button, he/she will be added to your friends list.

 

 


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How do I end chatting and stop alerts from coming?

Choose the chatting menu and press the edit button.

 

 

Delete the chatting lists that you want to end and stop receiving push alerts from. 

 

 


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How do I delete a message that has failed to be delivered?

You can delete or re-send the message by clicking the red exclaimation point icon on the left side of the message.


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I don't want others to be able to search for me through my KakaoTalk ID.

Select "My Profile" under "Settings" and set "My ID subject to Search" to "Off". By doing this, your ID will not be exposed to a third party's search.


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I don’t want to receive alerts from one of my group chats. How can I do this?

Tap the top right icon in your group chat.
By setting the "Alert Option" to Off, you will no longer receive alerts from the group chat.

If you turn off alerts for a group chat, it will be indicated in the chats list.


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I do not want to receive alerts from newly created group chats. How do I do this?

Open "Alert Settings" under "Settings" and set "Alert for Group" to "Off" to no longer receive alerts from newly created group chats.


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I want to save my past chats. How do I do that?

Go to "Background/Chat Settings" under "Settings" and press "Export Messages". Here, you can choose to send text messages only or all messages including mulitmedia.


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I want to save my current friends list separately. How can I do this?

Go to "Settings" and choose "Manage Friends".

 

 

Then export your friends list to your email account to keep it separate.

 

 

 

 

 

 

You can import this friends list later and/or add it to your existing friends list.

 

 

 

 

 


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I lost my KakaoTalk password. What should I do?

Delete and re-install KakaoTalk.  Note that you will not be able to restore data associated with your previous account.


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What exactly does the "Delete Account" function entail?

"Delete Account" will delete the account and all data associated with the account including phone numbers, friends list, and past chatting history. Chatting will no longer be available and deleted data will not be restored even after reinstallation.


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I am not receiving a verification code via SMS. What should I do?

1. Please check that you have entered your phone number correctly. When entering your phone number, you need to enter your cell phone number, omitting the nation code.

 

2. Depending on telecom operators in certain countries or regions, it may take a while for you to receive your SMS verification number. If the verification number does not come after 24 hours, please contact us through our website or via email.


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Can I send messages to my Plus Friend?

Currently, you may not send messages to your Plus Friends.  


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How do I recommend my favorite Plus Friends to my friends?

Recommend your favorite Plus Friends to your friends by tapping “Recommend” button. You may find “Recommend” button on the mini-profile of each Plus Friends or inside Plus Friend chat rooms.  


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Will my personal information be open to my Plus Friends?

Your personal information such as name and phone number will never be available to your Plus Friends without your consent.   


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How do I turn off chat alerts from my Plus Friend?

You may turn off chat alerts within Plus Friend chat room.

 

iOS: Tap the button at the top right hand corner >Chat room alerts

Android: Tap the Menu button>More>Chat room alerts 


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What kinds of multimedia messages can I receive via Plus Friend?

Like other chat rooms, you may receive videos and audio messages. You may also view all images and event pages from your Plus Friends by tapping the messages. 


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I deleted Plus Friend’s chat room. Is there a way to view previous contents after deleting?

Like other chat rooms, you may not view previous chat room history after you have deleted a Plus Friend chat room. Please check carefully before you delete any chat rooms.  


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Which KakaoTalk versions support Plus Friend?

iOS: KakaoTalk version 2.8.6 and higher

Android: KakaoTalk version 2.6.2 and higher 


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How do I block Plus Friend?

If you wish to block Plus Friends after you have add them, click on “Block” button at the Plus Friends’ home or edit friends on the friends list.


You can block Plus Friends even when you haven’t added them as your friends by tapping “Block” button on Plus Friend’s mini-profile or by editing friends on the “Friends?” tab.

 

Blocked friends will be removed from your friends list but still shown on the Plus Friends List.  


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I could not receive push alerts for messages sent by my Plus Friend.

There are two types of messages; messages with push alerts and without. We limit the number of messages to be sent with a push alert for users’ convenience.  


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I could not receive any messages from my Plus Friend.

Each Plus Friends has a different schedule for message sending. The frequency of message being sent will differ from each Plus Friend. 


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I could not receive the same Plus Friend messages as my friend.

 

Plus Friends send two kinds of messages;

 

1) messages sent only to current friends and

2) messages only sent to friends who newly added them as Plus Friends.

 

You will not receive messages sent by your Plus Friends before you have added them.  


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My friend recommended me a "Plus Friend" but it is not available. Why?

Plus Friend feature is available depending on the version;

iOS: Version 2.8.6 and higher

Android: Version 2.6.2 and higher

 

Also, some Plus Friends recommended by your friends may not be available in your country.  


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How do I participate in Plus Friend’s events?

Plus Friends may offer an event like a raffle. If you want to participate and win a prize, click “Go to Entry” button within the Plus Friend’s event page. You will be told whether you won or not right after you clicked the button. 


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