도움말

카카오의 서비스에 대해 자주 묻는 질문들 입니다. 궁금하신 서비스의 선택 및 사용하는 모바일 OS 선택을 해 주세요.

1. Message alerts are not delivered if you are not connected to the network. Please check that your phone is properly connected to the network.

2. Go to "More" tab > "Settings" > "Message Alerts". Make sure "Message Alert" is checked, or else you will not be alerted of new messages.


Go to "Friends?" tab and hit menu button on your phone, then click 'Edit'. There you will be able to delete recommended friends. Deleted person will be permantently deleted from "Friends?" tab.
Kakao account is a way to identify you from others by using email address as an ID. You can bring your previous data in case of device or mobile number change. To connect to Kakao account, go to “More”.

The data you can bring via Kakao account:
Friends list, Friends recommendation list, Hidden friends list, Blocked list, KakaoTalk ID, Profile image, and Status message
(Your friends can see your name as they saved if you do not know their phone numbers.)

* caution : Kakao account is used in only one mobile number.

- You cannot use two different phone numbers with one Kakao account simultaneously. If you connect to same Kakao account with different phone number, the previous KakaoTalk service will be deleted.
- If you change your phone number and then connect to same Kakao account through the new verification process, the previous KakaoTalk service will be deleted.
Loading can get slower if you have many unread chatting lists or messages. It is best to first open all unread chatting lists and view unread messages, and then leave chatting lists that you have finished with. After doing so the loading will become considerably faster.
KakaoTalk allows users to set close friends as "Favorites". To add a friend to your "Favorites", press the star icon in your friend's miniprofile. Similarily, to delete a friend from your "Favorites", press the star icon in your friend's miniprofile.
You can use KakaoTalk with overseas phone numbers. Please check that the country code is correct, then enter your phone number (without entering the country code), and then go through the SMS verification process. If the default country code is not correct, choose the correct country and the respective code will appear at the top of the page.
Phone calls are not free and will be charged according to your service plan with telecom operators you subscribe to. KakaoTalk merely enables you to call without having to dial your friend's number.
When KakaoTalk is running in the background, you will be able to receive alert pop ups. Please verify that KakaoTalk is running the background if you are not recieveing message alerts. When a new message arrives, you will be notified by an icon in the upper notification bar.
Press the menu button on your phone while you are in the chat room. By pressing "Invite", you will be brought to your list of friends where you can choose friends to invite. By selecting certain friends, they will be added to the chat room.

Open the "chats" tab and then press the "menu" button on your phone. After pressing "new", choose the people you want to chat with.

You can group chat by selecting multiple friends on the list.

Can’t find the answer to your question? Please contact our Customer Service Center.