KAKAO Terms of Service

Welcome to KAKAO

Thank you for using KAKAO services. KAKAO provides various Internet and mobile device based services (applications) in an easy and user-friendly manner. KAKAO devised these comprehensive terms of service (the “Terms of Service”) applicable to all services provided by KAKAO based on your KAKAO account (each a “Service” and, collectively, the “Services”) to provide you with more accessible and user-friendly services. The Terms of Service will help you with your use of the Services, so please do take time to read the Terms of Service carefully.

Various Services will be introduced to you.

KAKAO offers many kinds of the Services that you can enjoy on the Internet or through your mobile devices, such as social networking service, bulletin board system service, online contents service, and location-based service. You may use the Services by downloading a KAKAO software application from your smartphone application store or by installing the KAKAO program on your personal computer. Since the content of the Services may constantly change to cater to your request, the details thereof will be notified to you separately for each Service. We ask for your kind understanding in this regard, and please feel free to view the detailed instructions for use of each Service that will be made available through the application store, the Q&A center for each Service, and the applicable guidelines and notifications.
KAKAO hereby grants you a personal, worldwide, non-assignable, non-exclusive and royalty-free license necessary for your use of the Services. However, please be reminded that KAKAO does not grant you a right to use the KAKAO trademark or logo.
In order to improve the level of the Services, KAKAO may update the software required for use of the Services. KAKAO may add or remove Service functionalities through such software updates. Please update your software regularly, so that you can enjoy the Services to the fullest extent possible.
In order to provide you with a better service, KAKAO may send you various notifications, messages and other advertising materials and information related to your use of the Services by indicating them in the Services or by directly sending an email to your email account. If you encounter any errors in the Services system while using the Services, please contact the KAKAO Customer Center.

You may use KAKAO account.

Your KAKAO account is a log-in account created based on your email address and password of your choice, which is needed for you to be able to use the Services. You may need a KAKAO account to use the Services; and, for some of the Services, a KAKAO account is absolutely necessary. To begin the KAKAO account creation process, you must consent to the Terms of Service, provide your email address, and register your password. Then, KAKAO will go through the approval process after verifying your email address or telephone number, as may be needed. If you wish, you may also create a KAKAO nickname.
KAKAO may not approve of your account creation, if (i) KAKAO has deleted your KAKAO account in the past, (ii) you have attempted to create a KAKAO account using a third party’s name, email address or other personal information, or (iii) you fail to provide the required information or provide false information during the KAKAO account creation process. Especially, if you are under 14 years of age, your parent or legal guardian’s consent must be obtained to create your KAKAO account. If it is found that you have created your KAKAO account in breach of the foregoing terms and conditions, KAKAO may suspend your use of the Services or delete your KAKAO account immediately.
Your KAKAO account is personal to you and non-transferable, and you may not permit any third party to use your KAKAO account. You are responsible for safeguarding the password that you use to access the Services to prevent any improper use of your KAKO account without your consent. If you become aware that your KAKAO account is being used by a third party without your consent, please contact the KAKAO Customer Center and KAKAO will provide you with the guidance to protect your KAKAO account.
You may review and change your information using the setting menu in the Services; provided, however, that your KAKAO account, telephone number, device identification number and other information required for the provision and management of the Services may not be changed. If there have been any changes in the information you have provided after the time of your joining the Services, please reflect such changes directly to the Services or notify KAKAO of such changes through the KAKAO Customer Center by email.

Please pay particular attention to the following.

You may freely use the Services, and it is our pleasure to help you build a bridge to a wider world through the use of the Services. In this regard, please do not forget that you may not use the Services in any wrongful manner or purpose.
For example, you may not interfere with the provision of the Services or access the Services using a method other than the one provided and approved by KAKAO. Furthermore, you may not collect, use or provide to others the information of other Service users, use the Services for any profit-generating activity, transmit any information that is pornographic, infringe on any third party’s copyright or otherwise violate public order, laws or good morals. You may not copy, modify, distribute, sell, transfer, lease, provide as security or permit others to use any part of the Services or software included in the Services without KAKAO’s consent. In addition, you may not reverse engineer, attempt to extract the software source code included in the Services or copy, disassemble, reproduce or otherwise modify the Services.
If you fail to comply with the applicable laws, the Terms of Service and/or other policies of KAKAO, KAKAO may conduct an investigation into the matter or suspend your use of the Services either temporarily or permanently. Please refer to the Use Restriction Policy for more information on your use of the Services.

KAKAO protects your personal information.

Safe handling of your personal information is very important to us. KAKAO will use your personal information only within the purpose and scope for which your consent is given to us to ensure seamless provision of the Services. Unless otherwise required by the relevant laws and regulations or consented by you, KAKAO will never disclose your personal information to a third party. Please refer to the KAKAO Privacy Policy for information on the efforts made by KAKAO to protect your personal information.

KAKAO protects the copyright of content.

KAKAO respects your intellectual property rights. You may provide content such as photos, text, information, comments or proposals, by posting them on the Services, and you retain all intellectual property rights in and to such content.
KAKAO believes that your content has useful information and that it is very important to ensure that such content is accessed by lawful process and means. If you post any content on the Services, you will be deemed to have granted to KAKAO and its partners a worldwide and permanent license to use, store, copy, modify, transmit, disclose, demonstrate or display in public, distribute, create any derivative works from or permit other users to use such content. This license will survive even after you cease to use the Services or deactivate your KAKAO account. For the avoidance of doubt, the rights granted to KAKAO and its partners under such license will be used only for the purposes of the operation, improvement and promotion of the Services and the development of new KAKAO services.
Some Services may offer ways to access and remove the content that you have provided to such Services. Also, for certain Services, there are settings that can limit the scope of KAKAO’s use of the content submitted through such Services. You can find more information about how KAKAO uses and stores your content in the KAKAO Privacy Policy or you can contact the Q&A Center for each Service.
You should have acquired all legal rights necessary for you to be able to grant a license to KAKAO to use the content you provided to KAKAO, and you may not disclose or post any content that is pornographic or violates public order, laws or good morals.
If KAKAO determines that the content you have provided violates relevant laws or KAKAO’s policies, KAKAO may delete or refuse to post such content; provided, however, that, KAKAO is not obliged to review all of your content. If you believe that your right has been infringed, you may get help from the Posting Suspension Request Service Center for the relevant Service.
The Services may include content that is not owned by KAKAO. In such case, the individual who has provided such content will solely be liable for such content.
Your use of the Services does not grant you any right to the content provided by other users. To use other users’ content made available through the Services, you must separately obtain the permission from the owner thereof.

KAKAO provides a better location-based service.

With an aim to provide more convenient and useful services to you, KAKAO may include the location-based service in the Services. The location-based service of KAKAO is a free service based on your location information received from a location information provider which collects your location information from your mobile device. More specifically, such location-based service consists of: (i) a place-sharing service where you may provide your current location or any particular location by indicating such location on the map or by preparing postings related thereto with an aim to share specific places with your Friends; (ii) an information provision service through which you can search your local neighborhood information or be provided with map/advertisement information using your current location; (iii) and a content sharing service whereby you may share your content with your Friends using your location information that is recorded with your photos or content or otherwise combined with your content. For more information on the location-based service, please refer to the Location-Based Service Guideline of the instruction for use of each Service.
In connection with the Services, you may withhold your consent to or withdraw your consent, either partially or entirely, to the use and purpose of provision of your personal location information, the scope of the specific persons to whom your personal location information may be provided or any part of the location-based service provided by KAKAO. Also, you may temporarily suspend your consent to the foregoing. KAKAO keeps your personal location information and the data confirming the collection, use and provision of the location information for a period of at least 6 months pursuant to the relevant laws and regulations. In addition, when you entirely or partially withdraw your consent to the use of your personal location information, KAKAO will immediately discard the relevant portion of your personal location information and the data confirming the collection, use and provision of the location information for which your consent has been withdrawn.
You may request KAKAO for access to or notification of the data confirming the collection and provision of your location information or the reasons and details of provision of your personal location information to a third party pursuant to the relevant laws and regulations. Moreover, if the relevant data contains an error, you may demand correction thereof. If KAKAO directly provides your personal location information to a third party designated by you, KAKAO will promptly notify you of the third party to whom your personal location information is provided, the date, time and the purpose of such provision through your smartphone or other device from which KAKAO has collected your personal location information pursuant to the relevant laws and regulations.
To protect your location information, KAKAO has appointed a location information manager (Representative Director Sirgoo Lee, 02-3452-6415, privacy@kakao.com ).
If a dispute arises between KAKAO and you in connection with the location information, and if such dispute is not amicably settled, KAKAO or you may submit a request for mediation to the Personal Information Dispute Mediation Committee.

The Services may be suspended occasionally.

KAKAO strives to provide the Services 24 hours a day for 365 days a year without interruption. However, as a result of a regular or temporary inspection of the equipment for maintenance or repair or due to other unavoidable causes, the Services could temporarily be suspended; and, in such case, a prior notice will be given to you through the relevant Service. If the Services are suspended due to causes not foreseen by KAKAO, KAKAO will notify you thereof immediately after KAKAO finds out the causes for the relevant Service suspension.

You may elect to deactivate your account.

If you do not want to use the Service any more, you may, at any time, request for the termination of the Terms of Service by using the menu provided in the Services, and in such case, KAKAO will terminate the Terms of Service in a swift manner as required under the relevant laws and regulations.
Upon the termination of the Terms of Service, unless it is required to preserve your information under the relevant laws and/or the KAKAO Privacy Policy, your information and any and all data provided by you, such as postings prepared by you, etc., will be deleted; provided, however, that, if your posting is scraped by a third party or posted using other sharing function or if you have added comments to a third party’s posting, such posting or comment may not be deleted to the extent necessary to provide the Services to other remaining users in a normal manner.
Furthermore, you may elect to terminate only certain portions of the Services; and in such case, only the data related to the terminated Services will be deleted, and your KAKAO account will not be deleted for your use of the remaining Services.
Warranty Disclaimer

In providing the Services, KAKAO exercises reasonable precaution to help you enjoy the Services to their fullest extent possible.
To the fullest extent permitted by applicable law, KAKAO expressly disclaims any and all promises or warranties of any kind regarding matters not set forth in the Terms of Service. For example, KAKAO disclaims all promises or warranties relating to the particular function or availability of content or service included in the Services, and the Services are provided on an “AS IS” basis.

KAKAO will be held liable for its negligence.

KAKAO wishes that you benefit from your use of the Services, and if KAKAO negligently causes any damage to you, KAKAO will compensate for such damage in accordance with the applicable law.
Notwithstanding the foregoing, KAKAO will not be held liable for any (i) personal injury resulting from your access to or use of the Services, (ii) damage resulting from unauthorized access to or use of the KAKAO servers by a third party, (iii) damage resulting from any interruption or cessation of transmission to or from the Services caused by a third party, (iv) damage resulting from transmission of bugs, viruses, Trojan horses or the like by any third party, (v) damage resulting from the omission or destruction of data transmitted, or (vi) damage incurred by you during the course of the use of the Services by any third party, including, but not limited to, defamatory injury. Moreover, to the fullest extent permitted by applicable law, KAKAO will not be held liable for any indirect, punitive, special, consequential or exemplary damages.

The Terms of Service are subject to change.

KAKAO may revise the Terms of Service, the instructions for use of the KAKAO service relating to each Service Q&A Center, the applicable guidelines and notifications to, for example, reflect changes to the applicable law or changes to the Services. Upon the revision of the Terms of Service, KAKAO will post a notification thereof on the start-up page of the individual Service, and the revised Terms of Service will become effective 15 days after the posting of such notification.
However, if the revised Terms of Service may have adverse effects on you, KAKAO will give you a 30 day prior notice thereof by sending you an email to the email address used as your KAKAO account or via a KAKAO Talk message or an alarm message.
KAKAO will accept your comments on the revised Terms of Service for a period from the date of the posting of the notice such proposed revision until the effective date of the revised Terms of Services. Your failure to give us your comments within the foregoing period will be deemed as your consent to the revised Terms of Service. Unfortunately, we regret to inform you that if you do not consent to the revised Terms of Service, KAKAO will be unable to provide the Services to you.

Contact Information

Your comments and suggestions are highly appreciated. You may, at any time, visit the KAKAO Customer Center and leave your comments and suggestions. KAKAO will send you various news and announcements by sending an email to the email address used as your KAKAO account or by sending an electronic message, and announcements applicable to all users of the Services will become effective after being posted on the Service start-up page or the Service bulletin board for at least 7 days.
The Terms of Service apply to the relationship between KAKAO and you only, and no third party will be entitled to any benefits under the Terms of Service.

If you fail to comply with the Terms of Service, and KAKAO does not take any action against thereto right away, it does not mean that KAKAO waives its right and if any provision of the Terms of Service becomes unenforceable, such unenforceable provision will have no effect on the remaining provisions of the Terms of Service.

The Terms of Service and the Services are governed by the laws of the Republic of Korea.
Date of announcement : Mar 12, 2013
Date of implementation : Apr 11, 2013

If you have any questions regarding the Services (including the location-based service), please visit or contract the KAKAO Customer Center (Address: 1F, Mirae Asset Venture Tower, 20, Pangyoyeok-ro 241 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea, Telephone No.: 1577-3754, Link : https://www.kakao.com/talk/ko/contact).