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Kakao Operation Policy

1. Please read the following information carefully before using the Service.

This Operation Policy prescribes standards for the Service Use and specific guidelines that you must abide by to consistently correspond to problematic situation in the Service, in the course of operating Kakao Account Service, various Internet and mobile services provided by Kakao Corporation (hereinafter, the "Company"). Unless you comply with this Operation Policy, you may suffer a disadvantage. The Company appreciates your taking time to read this Policy carefully.

Any term that is not defined herein shall be construed under the Kakao Comprehensive Terms and Conditions; provided that "Individual Service" refers to sub-services in an individual service on the brand level such as Kakao, Daum, Melon, etc.

The Company is committed to exert its utmost efforts to improve its service policies and to establish rational Operation Policy by continuously communicating with its users. Any modification hereof shall be notified no less than seven (7) days before its existence.

2. The Company applies this Operation Policy to provide better user experience.

The Company operates the Service under this Operation Policy to offer pleasant Services. If any Member, during the Service use, has been damaged by other Member's infringement against this Policy, he/she can request the application of the Policy by reporting the aforementioned contravention to the Company, and the Company can take countermeasures under the Policy after examining the reported contents.
Furthermore, the Company can enforce restrictions against any activities prohibited herein or in breach of relevant laws and regulations without any report from its users, provided that the Company shall not intervene or take measures to resolve conflict between the Service users and/or damage caused by oneself.

If restrictions have been applied under the Policy, the Company shall notify it via electric notes, email, etc. in the Service at the earliest convenience, provided that the foregoing shall not apply in case of urgent need to protect other users, or impossibility to transfer the aforementioned restrictions.

Members can raise an appeal via Customer Center unless they are satisfied with the application results of the Policy, and the Company will reply to whether to accept the appeal after reviewing it.

The Company is the member of the Korea Internet Self-governance Organization ("KISO') and complies with its policies and regulations to prevent and relieve damage of users caused by postings or search words. Any details about the foregoing compliance are posted in KISO Policies and Regulations

Furthermore, the Company implemented Youth Policy to support for a safe Service use of the Youth and to protect them from any harmful information in the Internet space where people of all ages can access unconstrainedly. Your attention and caring shall be called for to help the Youth grow into an adult of sound character. Any details hereof are prescribed in Youth Policy

Any contents that are not prescribed in this Policy shall be subject to operation policies of Individual Services, provided that such Individual Service Policy shall override this Policy if the both overlap or conflict. The primary operation policies of Individual Services are as follows, and other policies, if not listed below, can be checked in the Service page or menu of each Individual Service.

3. The following activities are prohibited:

  • Prohibited Acts in creating and using the Account
    • (1)Create, use and delete the Account and user ID (hereinafter collectively called, "Account") by entering false information, or appropriating or stealing other's personal information or device
    • (2)Create, use and delete the Account by a person under 14 years old without consent of legal representative
    • (3)Exploit vulnerability of System to promote commercial advertisements by creating, utilizing, and deleting the Account
    • (4)Access or utilize the Service in order to disrupt or destroy the normal operation of computer software, hardware, electronic communication devices, etc.
    • (5)Sell, transfer or lend his/her Account to others, and/or permit or attempt to permit use of the Account
    • (6)Attempt to purchase, obtain and/or exchange his/her Account to acquire other's Account, or arrange the foregoing act to another person
    • (7)Capture other's Account by fraud
    • (8)Massive or repeated creation, deletion and other acts similar thereto that cannot be considered the normal use of the Service
  • Activities prohibited in the Service Usea
    • (1)Promote illegal gambling websites
    • (2)Sell or promote illegal products or products that are banned from selling on the Internet
    • (3)Post any content that contains information motivating or assisting illegal activities
    • (4)Post any content that contains programs with viruses or malicious codes to hinder use of the Service by other person
    • (5)Aim to interfere or destroy the normal operation of computer software, hardware and electronic communication device
    • (6)Attempt to steal and disseminate personal information
    • (7)Share works of other people including broadcasts, music records, movies and animated films, photos, images, posting, etc. without consent of authors, or provide information or method that can be obtained via unlawful channels.
    • (8)Infringe other person's rights including trademark, design right, etc. without permission.
    • (9)Describe excessively lewd or exhibitionistic act to the Youth
    • (10)Post any content that pertains to prostitution
    • (11)Post any content that may sexually humiliate or offend others
    • (12)Post any content that slanders people of region, disability, ethnicity, nationality, gender, age, vocation, religion, etc.
    • (13)Aid and abet suicide or aim at commit mass suicide
    • (14)Repeatedly post the same content in the same Individual Service or diverse Individual Services
    • (15)Without permission of others concerned, register on or transmit to other's posting or online space commercial contents designed to attract visits or likes, or send a friend request or click a 'Like', utilizing vulnerability of system
    • (16)Cause damage or confusion to other users by appropriating the Service Name or personating officer or administrator of the Service to deceive other users or gain undue profits
    • (17)Use swear words, vulgar words or slang expressions, and conduct abnormal behavior against common sense and social norm
    • (18)Upload a posting that is deemed false among any postings that have form of articles with name or title of press company
    • (19)Disrupt the normal service operation including exploitation of the Service in a malicious way prohibited by the Company

4. Use of Account and Service may be restricted.

If your activities violate the relevant laws and regulations, terms and conditions, or operation policies, the Company shall be able to restrict your Kakao Account and your use of Services to protect other users. Please assure that if any activity that is not prescribed herein impedes on the provision of sound service environment or on the Service Use of other users, such activity shall be restricted hereunder.

The Service Use shall be restricted temporarily or permanently, depending on the accumulated number of violation; provided, however, that lewd postings, gambling promotions, emergent risk or any explicit unlawful activities required to be prohibited under the relevant laws and regulations shall be restricted permanently without delay, regardless of the accumulated number of violation.

Details about Account and Service restrictions are a follows:

  • Restrictions of Account Use
    • (1)If any contravention against relevant laws, regulation, Terms of Service, or Operation policy occurs during creation or use of the Account, creation, use and deletion of the Account may be restricted.
    • (2)If any abnormal attempt to create, use or withdraw the Account is detected, use and withdrawal of the Account can be restricted; creation of the Account can be prohibited to deter such abnormal activity; and/or other necessary measures can be taken to delete such Account and prohibit reentrance, etc.
    • (3)Restriction of Account use shall be phased in from a temporary restrictions to a permanent restrictions, provided that permanent restrictions can be imposed immediately in case of need.
    • (4)If any attempt to appropriate your Account by other person is detected, the Company may request additional entry of your Password and authentication procedure to prevent the foregoing appropriation.
    • (5)To prevent others from using your Account without your permission, Password should be periodically changed to keep others from knowing it easily. The Company shall assume no responsibility for any unfortunate disadvantage caused by your negligent password maintenance.
  • Restrictions of Service Use
    • (1)If any contravention against relevant laws, regulations, Terms of Services or Operation Policies is detected during use of Individual Services, such use can be restricted,
      provided, however, that the entire use of Comprehensive Service can be restricted temporarily or permanently to protect other users in case of explicit tort prohibited under relevant laws and regulations, or emergency risk or damage propagation to be blocked;
      provided, however, that the entire use of services associated with Kakao Brand can be restricted temporarily or permanently for a user who has not agreed to Kakao Comprehensive Terms of Service.
    • (2)If any contravention is detected, the Company can limit exposure of, or delete postings to prevent them from being seen by other users. Furthermore, all or part of the Service Use can be restricted to prevent continuous contraventions, including restriction of writing feature.
    • (3)Restriction of Service use shall be phased in from a temporary restrictions to a permanent restrictions, provided that permanent restrictions can be imposed immediately in case of need.

5. Inactive Account Policy (Guidelines for long-term inactive member's Service use)

Unless the Service has been accessed for the following period of time under the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Service Agreement thereof shall be terminated after personal information was destroyed or separately stored.

  • Kakao Account User
    • (1)i) Unless a Member uses his/her Kakao Account in any of Individual Services that constitute the Comprehensive Services for one (1) year, ii) unless any user who has not agreed to the Kakao Comprehensive Terms of Service use his/her Kakao Account in any service associated with Kakao Brand, his/her Kakao Account shall be inactive and any information therein shall be stored separately.
    • (2)Unless the aforementioned member logs into for four (4) years thereafter, his/her personal information shall be destroyed and the relevant account shall be deleted.
    • (3)Provided that any personal information in the KakaoTalk Service shall be destroyed, and the Service shall be terminated thereby in case of conversion to Inactive Account.
  • KakaoTalk users who have no Kakao Account
    • (1)If a member does not use the KakaoTalk service for one (1) year, his/her personal information within KakaoTalk Service shall be destroyed, and the KakaoTalk Service will be terminated thereby.

  • Differences between Inactive Account Policy set forth herein and inactive account policy stipulated in each Individual Service are listed as follows. In such event, the Latter shall override the Former.