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My Kakao Account- Terms of Service
- Location Terms of Service
- Privacy Policy
- Operation Policy
- Youth Protection Policy
- Rights Infringement
Notice - Notice
Amendments to Kakao Operation Policy
2019-05-21
Greetings
from Kakao!
We'd like to thank all members using Kakao Services and inform you of changes to our Service Operation Policy.
Please note the following changes to be made to avoid
any inconvenience in using Kakao Services.
1.
Changes
- Added provisions applicable to the comprehensive service and
individual services provided by Kakao
- Clarified prohibited acts during account creation and service
use.
- Clarified restrictions in account use and service use.
Kakao Operation PolicyThis Operation Policy defines the standards
for the branded Kakao services provided by Kakao (each a “Service” and, collectively, the “Services”) and detailed rules that must be
followed by our users in order to respond to any issues that may arise in the
course of operating the Services in a consistent manner. We encourage you to
read this Policy carefully to avoid any difficulties (or conflict) that could
arise from non-compliance with this Policy. User Rights and Obligations
Your Rights You can contact us through our website or
by phone to make any inquiries, requests and suggestions related to the
Services. 1.Kakao will not intervene or take action in connection with any
disputes arising between users or any damages incurred due to negligence by
users. However, if you have suffered any damages due to a breach of the
Operation Policy by another customer during your use of the Services, you can
report such breach to Kakao and request that appropriate action is taken
according to the Operation Policy. In such a case, Kakao will review your
report and take appropriate measures pursuant to the Operation Policy. 2.If you are not satisfied with the actions taken in accordance with the
Operation Policy, you may raise an objection at any time by fair means through
our customer service website or by phone. Your Obligations You are not permitted to do anything that
could disable, overburden, or impair the proper working of Kakao Services
and/or violate regulations. Any users who engage in activities that are covered
below may be restricted temporarily or permanently from using the Services
without any prior notice. Restrictions
on Use of the Services Illegal activities Promoting illegal gambling websites Selling or promoting illegal products or products that are banned
from sale on the Internet Posting content that contains any information that motivates or
assists illegal activities Posting content that contains programs with viruses or other malicious
codes, which may hinder the use of the Services by others Attempting to steal personal information Sharing works of other people including broadcasts, music records,
movies and animated films without the consent of authors Providing information on how to acquire works of others by unlawful
means (e.g. free downloads, free servers and sharing of CD keys) Infringing on other people’s rights including
trademark rights and design rights Using content posted by other people (in whole or in part) including
photos and images without permission Signing up or using Services by stealing someone else’s personal information, account, or device Obscene content Posting content that contains nudity or depict obscene behavior Posting content that pertains to prostitution Posting content that may sexually humiliate or offend others Posting gruesome or offensive photos or content (e.g. mauled bodies
of people/animals or criminal scenes) Discriminatory/misleading behavior Posting content that slanders people of any specific nationality,
race, religion, ethnicity, gender or disability Spam/advertisements/promotions Posting abnormal content such as repetition of a specific work or
phrase on a Service or on Services Engaging in promotional activities on others’ posts without permission, sending friend requests or liking posts
to attract visits or likes Signing up or using Services for commercial gain, promotional or
advertising purposes Signing up or using Services for malicious purposes such as taking
advantage of systematic weakness Account abuse Selling, transferring, or lending accounts or content within the
account to someone else, or letting someone else use your account Attempting to exchange, purchase or transfer accounts and their
content, or helping someone else do such activities Accessing an account belong to someone else and stealing their
content Prohibited activities Registering/unregistering of Services and creating multiple accounts Causing any harm or confusion to other users by impersonating a
company employee or an administrator of the Services, thereby deceiving other
users or deriving benefit Using any language that is generally considered profane such as swear
words, vulgar words or slang expressions Uploading a post that is deemed to be false among
postings written in the form of articles by impersonating or
hijacking the name or the position of a news agency. Signing up or using Services for malicious purposes such as taking
advantage of systematic weakness Other Unregistering from the Service after agreeing to the Company’s re-registration policy Restrictions on Posts The administrator will hide inappropriate posts from other users. Restrictions on Services Users will be temporarily or permanently suspended from using the
Service. Restrictions on User Accounts The accounts of users will be restricted temporarily or permanently
from using all of the Kakao Services. Registration restrictions Users may be restricted from re-registering for some Services for a
certain period of time. Any users who engage in activities that are
not covered above, but which may hinder us from providing good services may
be restricted from using the Services pursuant to the Terms of Service of the
Company, and repeated violations may be subject to severe penalties. Kakao
Service Inactive Account Policy (Service use of long-term inactive members) In accordance with the Act on Promotion of
Information and Communications Network Utilization and Information
Protection, Etc, personal information will be destroyed or stored safely if a
member does not access the Service for a period as specified below, followed
by the termination of the Terms of Service. [Kakao Account Users] If a member does not use his or her Kakao
Account in any Kakao Service for one year, personal information will be
stored safely and the account will be temporarily disabled. [KakaoTalk users who do not have a Kakao Account] If a member does not use the KakaoTalk
service for a year, personal information within KakaoTalk will be destroyed
and the KakaoTalk service will be terminated. The Operation Policies of YellowID and
StoryChannel are not stated in this Kakao Operation Policy but you may view
them from below. Plus
Friend Operation Policy & Criteria |
Kakao Operation Policy 1. Please read the following information carefully before
using the Service. This Operation Policy prescribes standards for
service use and specific guidelines that users must abide by, in order that
the Company can consistently correspond to problematic situations while
operating Kakao Account Service and various Internet and mobile services
provided by Kakao Corporation (hereinafter, the "Company").
Unless you comply with this Operation Policy, you may suffer disadvantages.
The Company appreciates your taking time to read this Policy carefully. Any term that is not defined herein
shall be construed under the Kakao Comprehensive Terms of Service; provided
that "Individual Service" refers to sub-services in a brand-level
individual service such as Kakao, Daum, Melon, etc. The Company is
committed to exert its utmost efforts to improve service policies and to
establish rational Operation Policy through continuously communicating with
its users. Any modification hereof shall be notified no less than seven (7)
days before its existence. 2. The Company applies this Operation Policy to provide
better user experience. The Company operates
the Service under this Operation Policy to provide pleasant services. If any
Member, during the service use, has been damaged by other Member's
infringement against this Policy, he/she can request for policy application
by reporting the aforementioned contravention to the Company, and the Company
can take countermeasures hereunder after examining the reports. Furthermore,
the Company can enforce restrictions against any activities prohibited herein
or in breach of relevant laws and regulations or terms and conditions without
any report from its users, provided that the Company shall not intervene or
take measures to resolve conflicts between the Service users and/or damage
caused by oneself. If any restriction
is imposed hereunder, the Company shall notify it via electric notes, email,
etc. in the Service at the earliest convenience, provided that the foregoing
shall not apply in case of urgent needs to protect other users, or
impossibility to notify the aforementioned restriction. Members can raise an
appeal via Customer Center unless they are satisfied with the results for
policy application, and the Company shall reply to whether to accept such
appeal after reviewing it. The Company is the
member of the Korea Internet Self-governance Organization ("KISO') and
complies with its policies and regulations to prevent and relieve damage of
users caused by postings or search words. Any details about the foregoing
compliance are posted in KISO Policies and Regulations. Furthermore, the
Company has implemented the Youth Policy to support the Youth to use a safe
Service and to protect them from any harmful information in the Internet
space where people of all ages can access unconstrainedly. Your attention and
caring shall be called for to help the Youth grow into fully formed adults.
Any details hereof are prescribed in Youth Policy Any contents that
are not prescribed in this Policy shall be subject to operation policies of
Individual Services, provided that such Individual Service Policy shall
override this Policy if the both overlap or come into a conflict. The primary
operation polices for Individual Services are as follows, and other policies,
if not listed below, can be referred to the Service page or menu of each
Individual Service. · Plus Friend Service Operation
Policy · StoryChannel Operational Principle 3. The following activities are prohibited: Prohibited Acts in creating and using the
Account (1) Create, use and
delete the Account and user ID (hereinafter collectively called, "Account")
by entering false information, or appropriating or stealing other's personal
information or device (2) Create, use and
delete the Account by a person under 14 years old without consent of legal
representative (3) Exploit
vulnerability of System to promote commercial advertisements by creating,
utilizing, and deleting the Account (4) Access or
utilize the Service in order to disrupt or destroy the normal operation of
computer software, hardware, electronic communication devices, etc. (5) Sell, transfer
or lend his/her Account to others, and/or permit or attempt to permit use of
the Account (6) Attempt to
purchase, obtain and/or exchange his/her Account to acquire other's Account,
or arrange the foregoing act to another person (7) Capture other's
Account by fraud (8) Massive or
repeated creation, deletion and other acts similar thereto that cannot be
considered the normal use of the Service Activities prohibited in the Service Usea (1) Promote illegal
gambling websites (2) Sell or promote
illegal products or products that are banned from selling on the Internet (3) Post any content
that contains information motivating or assisting illegal activities (4) Post any content
that contains programs with viruses or malicious codes to hinder use of the
Service by other person (5) Aim to interfere
or destroy the normal operation of computer software, hardware and electronic
communication device (6) Attempt to steal
and disseminate personal information (7) Share works of
other people including broadcasts, music records, movies and animated films,
photos, images, posting, etc. without consent of authors, or provide
information or method that can be obtained via unlawful channels. (8) Infringe other
person's rights including trademark, design right, etc. without permission. (9) Describe
excessively lewd or exhibitionistic act to the Youth (10) Post any
content that pertains to prostitution (11) Post any
content that may sexually humiliate or offend others (12) Post any
content that slanders people of region, disability, ethnicity, nationality,
gender, age, vocation, religion, etc. (13) Aid and abet
suicide or aim at commit mass suicide (14) Repeatedly post
the same content in the same Individual Service or diverse Individual
Services (15) Without permission
of others concerned, register on or transmit to other's posting or online
space commercial contents designed to attract visits or likes, or send a
friend request or click a 'Like', utilizing vulnerability of system (16) Cause damage or
confusion to other users by appropriating the Service Name or personating
officer or administrator of the Service to deceive other users or gain undue
profits (17) Use swear
words, vulgar words or slang expressions, and conduct abnormal behavior
against common sense and social norm (18) Upload a
posting that is deemed false among any postings that have form of articles
with name or title of press company (19) Disrupt the
normal service operation including exploitation of the Service in a malicious
way prohibited by the Company 4. Use of Account and Service may be restricted. If your activities
violate the relevant laws and regulations, terms and conditions, or operation
policies, the Company shall be able to restrict your Kakao Account and your
use of Services to protect other users. Please assure that if any activity
that is not prescribed herein impedes on the provision of sound service
environment or on the Service Use of other users, such activity shall be
restricted hereunder. The Service Use shall
be restricted temporarily or permanently, depending on the accumulated number
of violation; provided, however, that lewd postings, gambling promotions,
emergent risk or any explicit unlawful activities required to be prohibited
under the relevant laws and regulations shall be restricted permanently
without delay, regardless of the accumulated number of violation. Details about
Account and Service restrictions are a follows: Restrictions of Account Use (1) If any
contravention against relevant laws, regulation, Terms of Service, or
Operation policy occurs during creation or use of the Account, creation, use
and deletion of the Account may be restricted. (2) If any abnormal
attempt to create, use or withdraw the Account is detected, use and withdrawal
of the Account can be restricted; creation of the Account can be prohibited
to deter such abnormal activity; and/or other necessary measures can be taken
to delete such Account and prohibit reentrance, etc. (3) Restriction of
Account use shall be phased in from a temporary restrictions to a permanent
restrictions, provided that permanent restrictions can be imposed immediately
in case of need. (4) If any attempt
to appropriate your Account by other person is detected, the Company may
request additional entry of your Password and authentication procedure to
prevent the foregoing appropriation. (5) To prevent
others from using your Account without your permission, Password should be
periodically changed to keep others from knowing it easily. The Company shall
assume no responsibility for any unfortunate disadvantage caused by your
negligent password maintenance. Restrictions of Service Use (1) If any contravention against the
relevant laws, regulations, terms of services or Operation Policy is detected
during the use of Individual Service, such use of Individual Service can be
restricted. provided, however, that the entire use of Comprehensive Service
can be limited temporarily or permanently to protect other users in case of
explicit tort prohibited under the relevant laws and regulations, or
emergency risk or damage prevention concerned. provided, however, that the
entire use of services associated with Kakao Brand can be restricted
temporarily or permanently for a user who has not agreed to Kakao
Comprehensive Terms of Service. (2) If any
contravention is detected, the Company can limit exposure of, or delete
postings to prevent them from being seen by other users. Furthermore, all or
part of the Service Use can be restricted to prevent continuous
contraventions, including restriction of writing feature. (3) Restriction of
service use shall be phased in from a temporary restrictions to a permanent
restrictions, provided that permanent restrictions can be imposed immediately
in case of need. 5. Inactive Account Policy (Guidelines for long-term
inactive member's Service use) Unless the Service
has been accessed for the following period of time under the Act on Promotion
of Information and Communications Network Utilization and Information
Protection, etc., the Service Agreement thereof shall be terminated after
personal information was destroyed or separately stored. Kakao Account User (1) i) Unless a Member uses his/her
Kakao Account in any of Individual Services that constitute the Comprehensive
Service for one (1) year, ii) unless any user who has not agreed to the Kakao
Comprehensive Terms of Service uses his/her Kakao Account in any service
associated with Kakao Brand, his/her Kakao Account shall be inactive and any
information therein shall be stored separately. (2) Unless the
aforementioned member logs into for four (4) years thereafter, his/her
personal information shall be destroyed and the relevant account shall be
deleted. (3) Provided that
any personal information in the KakaoTalk Service shall be destroyed, and the
Service shall be terminated thereby in case of conversion to Inactive
Account. KakaoTalk users who have no Kakao Account (1) If a member does
not use the KakaoTalk service for one (1) year, his/her personal information
within KakaoTalk Service shall be destroyed, and the KakaoTalk Service will
be terminated thereby. ③ Differences between Inactive Account
Policy set forth herein and inactive account policy stipulated in each
Individual Service are listed as follows. In such event, the Latter shall
override the Former. · Daum Mail Inactive Account Policy |
2. Effective Date
The amended Operation
Policy will take effect as of June 11, 2019.
Thank you.