KAKAO Privacy Policy[1]
Welcome!

Keeping your personal information safe is one of our top priorities. KAKAO will use your personal information only for the purpose and within the scope to which you consent with the goal of providing KAKAO services (each a “Service” and, collectively, the “Services”) in a seamless manner. You may rest assured that KAKAO will never disclose your personal information to a third party unless otherwise required by the relevant laws and regulations or consented by you. We have developed this privacy policy (the “Privacy Policy”) applicable to all of the Services provided by KAKAO so that you may easily understand the way in which we protect your personal information and other related details. The Privacy Policy is open to the public at all times so you may read the full text of the Privacy Policy whenever you need to do so. Any changes to the Privacy Policy will be notified to you to ensure that you understand the details of and reasons for such changes.

Your personal information will be used by KAKAO to provide better services.

KAKAO will collect your personal information as necessary to provide the Services in a seamless manner and to improve your user experience. In order to provide the basic features and other specialized functionalities of the Services pursuant to the Terms of Service for which your consent is given, it may be necessary for KAKAO to verify your identity information, age, account, contact information and device information. Your personal information may be used to search, register or notify other Service users who are in your contact list or who may be your KAKAO friends. Furthermore, your personal information may also be used to give any individual notifications, deal with any inquiries or disputes arising in connection with your use of the Services, send content for paid services, or process shipping and payment. In addition, your personal information may be used to perform statistical analysis for new customized services, provide event and advertising information, comply with obligations required under applicable laws and regulations, and prevent any improper use of your personal information that may cause harm to you in violation of law or the Terms of Service.

KAKAO will collect the following information:

KAKAO will inform you of the personal information we collect to which you must consent in order to use the Service.

When you sign up for the Services or in the course of your use of the Services, KAKAO will collect your telephone number, contact information saved on your smartphone or other device (telephone numbers and names of third parties), username (nickname), Kakao Account email address, For information about sending e-mail and password through the official website of KAKAO, individual applications or programs. You may choose to provide us with your birthday, gender, user ID, photos (including meta-information), and location information. Device-specific information (such as your operating system, screen size and unique device identifiers), IP address, cookies, date of visit, record of illegitimate use, service use records, etc. can be created automatically and collected in the course of service use or business process.

However, in some games services provided by the company can be MacAddress after your prior consent collected for hacking and eobyujing protection.

  • some of kakaogame_s: MacAddress(KUNG FU PANDA 3, uicheondolyong-gi, Dawn)
  • story-funding: Name, address, telephone numbers, E-mail
  • ship your order: shipping information (including the name, mobile phone number and address)
  • use paid service: credit card information, carrier information, gift certificate number or other information required for payment processing

KAKAO will never disclose your personal information to a third party unless consented by you or otherwise required by law.

KAKAO will use your personal information only for the purposes set forth above and will not disclose to or share your personal information with any third party unless consented by you in the course of your use of the Services or otherwise required by law. For any Services that are linked to a third-party service, KAKAO may provide your personal information to such third party with your consent within the scope necessary for your use of the Services.

Click here for details on the parties to be provided with your personal information.
To view the list of connected Services you are currently using, go to “Manage Connected Services” in the KAKAO Account menu on your app.

Also, users who have given advance permission can click here what kind of personal information has been shared.

KAKAO may entrust a third party with the handling of your personal information when necessary for seamless provision of the Services.

KAKAO may delegate the handling of your personal information to third parties (the “Service Providers”) when it is necessary to ensure seamless Services. Please refer to the following list for more information on the Service Providers and the services provided by the Service Providers:

  • Service provider: Transcosmos Korea & Metanet MCC & dk Service
  • Purpose: For customer service
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: dk techin
  • Purpose: Development & operation of the service system for kakao
  • Term of retention and use: Until you unregister from the Service or the delegation agreement with the Service Provider is terminated
  • Service provider: Danal
  • Purpose: For verification of age for services with an age limit, verification of identity for payment processing, and payment using mobile phones or gift vouchers
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: NICE Investors Service
  • Purpose: For verification of age for services with an age limit
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: LG U+
  • Purpose: For verification of identity for refunds and payments including credit card payments, bank transfers and issuance of cash receipts
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: SureM
  • Purpose: For phone number and voice call verification
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: DreamSecurity
  • Purpose: For verification of age for services with an age limit
  • Term of retention and use: Until you unregister from the Service or the delegation agreement with the Service Provider is terminated
  • Service provider: SKtelink, NOSTech
  • Purpose: For generating and sending a temporary phone number to KakaoTaxi drivers
  • Term of retention and use: Transmission from the date of 6 months
  • Service provider: KT, KTH
  • Purpose: For generating and sending a temporary phone number to KakaoTaxi driversp
  • Term of retention and use: Transport 1 year from the date
  • Service provider: Korea Smart Card.,Ltd,
  • Purpose: Taxi fare
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: Infobank, Standard Networks, Nexmo, Infobip, Tyntec
  • Purpose: Operation of SMS transmission system
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: ThinkAT
  • Purpose: For ARS verification
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: LG CNS
  • Purpose: Credit card payment
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: KG INICIS
  • Purpose: Credit card payment
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: Galaxia Communications
  • Purpose: Convenience store payment
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: KG Mobilians
  • Purpose: Cellular phone payment
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: Podotree
  • Purpose: For customer service related to Kakao Page, and development & operation of the service system
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: CNT TECH
  • Purpose: For customer service related to Kakao Order
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: kakaogames
  • Purpose: For customer service related to "Kakao publishing games", and development & operation of the service system
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: patigames
  • Purpose: System development and operation required for membership mangement, customer service and services related to the game "I Love Nikki"
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: netmarblegames
  • Purpose: For customer service related to "puzzle pet party", and development & operation of the service system
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: Hong Kong NetEase Interactive Entertainment Limited
  • Purpose: Development of the service system for "KUNG FU PANDA 3"
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: 4:33 Creative Lab
  • Purpose: System development and operation required for membership mangement, customer service and services related to the game "uicheondolyong-gi"
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: Linekong Korea
  • Purpose: System development and operation required for membership mangement, customer service and services related to the game "Dawn"
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: ngelgames
  • Purpose: For customer service related to "Lord of Dice", and development & operation of the service system
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service provider: kakao makers
  • Purpose: For customer service related to MAKERS with kakao, and development & operation of the service system
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service providers: Shipping companies
  • Purpose: For shipping of purchased goods
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
  • Service providers: Shipping companies
  • Purpose: For shipping of purchased goods(MAKERS with kakao)
  • Term of retention and use: Until you unregister from the Services or the delegation agreement with the Service Provider is terminated
Your personal information will be discarded without delay after fulfilling the purpose of collection and use unless it is required to retain such information under the applicable laws or KAKAO’s internal policies.

After fulfilling the purpose of collection and use of your personal information to which you have consented, your personal information will be placed in a separate database (or a filing cabinet in case of paper records) and retained for a certain period of time stipulated under the applicable laws and regulations before being discarded. Paper records will be either shredded or incinerated, and electronic records will be discarded in an irreversible manner using technical methods. However, your email address (to send out emails regarding deleting your Kakao Account and respond to user inquiries) and records pertaining to improper use of Services (to prevent any disputes arising from improper use of the Services) will be retained for a period of one year before being discarded in the manners as set forth above in accordance with KAKAO’s internal policies to prevent any disputes arising from improper use of the Services. Personal information retained by KAKAO as required by the applicable laws is as follows:

  • Information to be retained: Records on contracts and withdrawal of offers, etc.
  • Applicable laws: Act on the Consumer Protection in the Electronic Commerce Transactions, etc.
  • Term of retention: 5 years
  • Information to be retained: Records on payment and supply of goods, etc.
  • Applicable laws: Act on the Consumer Protection in the Electronic Commerce Transactions, etc.
  • Term of retention: 5 years
  • Information to be retained: Records on customer complaints and resolution of disputes
  • Applicable laws: Act on the Consumer Protection in the Electronic Commerce Transactions, etc.
  • Term of retention: 3 years
  • Information to be retained: Records on marks & advertisements
  • Applicable laws: Act on the Consumer Protection in the Electronic Commerce Transactions, etc.
  • Term of retention: 6 months
  • Information to be retained: Books and documentary evidence related to all transactions as prescribed by tax law
  • Applicable laws: Framework Act on National Taxes
  • Term of retention: 5 years
  • Information to be retained: Records on electronic financial transactions
  • Applicable laws: Electronic Financial Transaction Act
  • Term of retention: 5 years
  • Information to be retained: Records on Service visits
  • Applicable laws: Protection of Communications Secrets Act
  • Term of retention: 3 months
KAKAO will protect your rights.

You (or your legal guardian if you are under 14 years of age) may review or change your personal information at any time, and you may also request to withdraw your consent to KAKAO’s collection and use of your personal information or to unregister from the Services. To be more specific, you may change your personal information by changing the relevant settings within the Services or unregister from the Services (or withdraw your consent) by simply clicking on “Unregister” in the Settings menu. You are also free to contact our personal information manager in writing, by phone or by email through our Customer Service Center for immediate action. Once you request to have your personal information corrected, we will not use or provide your personal information until it is corrected as requested.

KAKAO may use cookies to provide the Services on personal computers.

In order to provide you with customized Services, KAKAO uses cookies, which are saved on your personal computer (“PC”) and retrieved whenever required for any PC-based Services. Cookies are small text files of information sent to your browser by the website operating server, which are then stored on the hard drive of your PC. When you visit a website, cookies are accessed by the server to ensure that your preferences are maintained, which helps you be more efficient. Moreover, cookies tell us how often your visit the website, how you use the website and what information interests you. In this way, we can provide the Services optimized for your needs. You have an option to enable or disable cookies. You may configure your browser to accept all cookies, get an alert before accepting cookies, or disable all cookies. Please bear in mind that you will not be able to access some of the Services requiring a login process if you disable cookies.

For any inquiries...

If you have any questions, complaints or suggestions regarding the protection of personal information, please contact our Personal Information Protection Manager. We will use our best efforts to provide you with a timely and satisfactory response.

[Personal Information Protection Manager]
  • Name: Andy kang
  • Division: Privacy Protection Part
  • Contact: Customer Service, [1577-3754]

KAKAO may amend this Privacy Policy to, for example, reflect changes to the Services or applicable law. We will post a notice about any Privacy Policy changes, and the updated Privacy Policy will become effective 7 days from the day on which the notice is posted. However, if changes to our Privacy Policy materially affect your rights due to unavoidable reasons, we will give you a 30-day prior notice.

  • Date of Announcement: July 04, 2017
  • Date of Implementation: July 11, 2017

View the previous version of our Privacy Policy.

[1] This is applicable to all of KAKAO services (“KAKAO” and “Services”) provided by Kakao Corp.